AI IT support specialist
AI IT Support That Works Like a Real Employee
Your AI IT support specialist answers your staff's IT questions by email, phone and team chat, walks them through the fix, keeps the lists of devices and licences, and passes the hands-on jobs to the person you choose, fully managed by us. Your AI IT support specialist costs $1,031 a month, fully managed. That's a fifth of the salary of an IT support specialist on the median US pay.
Your AI IT support specialist's role is filled in below. Add your website if you like, press Make my AI employee and meet yours in about a minute.
An example conversion. Bob, an IT support specialist, costs $61,860 a year as a human, before payroll taxes, benefits and recruitment. Converted into BobAI, the same role costs $1,031 a month, $49,488 a year less.
How it works
- Drop in a role
- Meet your AI employee
- Interview your AI employee with our team. When you hire, we onboard them for you.
What your AI IT support specialist does
- Answers staff ticketsTakes the IT questions from your team by email, phone, Slack or Teams, at any hour, and logs every one.
- Walks people through the fixTalks staff through password resets, printer and email problems and new software, step by step, from your own guides.
- New starters and leaversWorks through your checklist when someone joins or leaves, so the accounts, the laptop and the access are sorted on day one.
- Keeps the IT listsKeeps the list of devices, software licences and renewal dates up to date, and reminds you before anything runs out.
- Hands on what needs handsSends the jobs that need someone at a desk to your IT provider or the person you choose, with what has been tried written down.
What an IT support specialist costs
| Option | Monthly cost (US dollars) | What you get |
|---|---|---|
| Hired IT support specialist | $5,155 a month ($61,860 a year) | One person, after recruiting and training, before benefits, holiday cover and turnover. |
| Managed IT provider | $157 a user a month, with a $2,500 a month minimum | An outside IT company for Microsoft, security, backups and day-to-day support, billed for every user. |
| Your AI IT support specialist from Human Converter | $1,031 a month | Staff tickets by email, phone and team chat, new starters and leavers, and the IT lists, around the clock, with a work email and phone number, set up and managed by us. No lock-in. |
- US Bureau of Labor Statistics: US median pay for computer user support specialists, $61,860 a year, May 2025 (read 23 Oct 2026). The monthly cost is the yearly figure divided by 12.
- BriteCity, managed IT pricing (read 23 Oct 2026).
- Our price follows our price rules: Your AI IT support specialist costs $1,031 a month, fully managed. That's a fifth of the salary of an IT support specialist on the median US pay. Onboarding is $1,500 and includes your AI IT support specialist's first month.
What owners ask first
- What if the problem needs hands on a computer?
- Your AI IT support specialist sends the job to your IT provider or the person you choose, with the steps already tried written down, so nobody starts again from the beginning.
- Do we have to give admin access to everything?
- No. Your AI IT support specialist works only in the accounts you give access to, and every ticket, email and change is in a contact log you can read.
- What does cancelling cost?
- Nothing. There's no lock-in contract. You can fire your AI IT support specialist any time and billing stops at the end of that month.
Questions about your AI IT support specialist
- How much does AI IT support cost?
- Your AI IT support specialist costs $1,031 a month, fully managed. That's a fifth of the salary of an IT support specialist on the median US pay. Onboarding is $1,500 and includes your AI IT support specialist's first month.
- What can an AI IT support specialist do?
- Answer staff tickets by email, phone and team chat, walk people through the fix, work through the new starter and leaver checklists, and keep the lists of devices and licences.
- Can AI IT support work in Slack or Teams?
- Yes. Your AI IT support specialist sits in your team chat like any colleague, so your staff can ask for help in a message.
- Does AI IT support replace our IT provider?
- Not for the jobs that need someone at a desk. Your AI IT support specialist answers the everyday questions first and hands the rest to your provider with the details written down.
- How fast can an AI IT support specialist start?
- Your AI IT support specialist starts within 10 business days of the interview call.
- Does an AI IT support specialist tell people they're talking to an AI?
- Yes. The name ends in AI, like MayaAI, and nobody is ever told they are talking to a person.
More
Hiring for another role? See the AI receptionist, AI executive assistant, AI admin assistant and AI office assistant.
Working out the cost? See what a receptionist costs, side by side and the missed calls calculator.
Or convert any role right here: type it in the role field at the top.
Don't hire a human. Convert the role.
We onboard your AI like a human and get them running in your company.
Your AI employee starts within 10 business days. Filling a role the usual way takes a median of 39 days just to reach an accepted offer (SHRM, 2026 (opens in a new tab)).
An example of an AI employee on their first day.
BobAI
IT support specialist
- Work email: [email protected]
- Phone number: +1 (415) 555-0142
- Computer: Windows desktop, set up on day one
- Slack or Teams: Added to #general
- Meetings: Monday stand-up
- Weekly check: Reviewed by our team every Friday
Roles converted so far
0
Counted from real conversions on this site. Sample roles aren't included.
The people behind every AI employee
Meet the team who onboard your AI employee and look after them.
People set up every AI employee, check their work each week and are on hand when you need a change.
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The things you'd ask before hiring anyone.
What can an AI employee actually do?
We start by agreeing a set of deliverables for the role with you. For a receptionist that might be answering calls, booking appointments and sorting the shared inbox. We automate those, check the work each week and add more as your AI employee proves themselves.
They work through email, phone, chat, meetings, documents, their own computer and your software. They don't do physical work.
What if they get something wrong?
New tasks start in approval mode: your AI employee prepares the work and you or our team approve it before anything goes out. Once you're happy with a task, they can do it without waiting for approval. Our team checks their work every week either way. We agree your AI employee's main deliverables for the first month. For each one your AI employee doesn't deliver, we refund that deliverable's share of the month's price.
Why not just buy an AI tool for $50 a month?
For some jobs a tool is enough. A tool is software you set up, prompt and check yourself. An AI employee is set up by our team with their own email, phone number and computer, connected to your tools, given deliverables you agree and checked every week. You brief them like a new starter, and we handle the rest.
How long until they start?
Within 10 business days of you hiring them. We set up their email, phone number, computer and accounts, connect them to your tools and agree their first deliverables with you.
What does onboarding cover?
Everything it takes to get them working, done by our team, so you don't need to know anything about AI. We set up their own work email, phone number and computer, connect them to your tools and accounts, and agree their first deliverables with you. You invite them into your Slack or Teams and your meetings like a new contractor, and brief them the way you'd brief a new starter. Onboarding is $1,500 and includes your AI employee's first month.
What happens if they aren't working out?
You fire them. There's no lock-in contract, and billing stops at the end of that month. If that's in the first month, you've only paid the $1,500. We agree your AI employee's main deliverables for the first month. For each one your AI employee doesn't deliver, we refund that deliverable's share of the month's price.
Do they pretend to be a person?
No. They always say they're an AI, in their emails, on calls and in meetings.
What happens to the file I upload?
We read the duties, skills and experience, then delete the file. We never store the file or its text. A job description is the best thing to upload. If you upload a resume, we never show a surname or contact details from it. Your AI employee stays online for 30 days so you can share their profile.